Privacy Policy

Contact Details

Full name of legal entity: Prime Payment Solutions Limited
Email address: Contact@PrimePaymentSolutions.co.uk

It is very important that the information we hold about you is accurate and up to date. Please inform us if your personal information changes by emailing us at Contact@PrimePaymentSolutions.co.uk.

PRIME PAYMENT SOLUTIONS AS A DATA CONTROLLER
Prime Payment Solutions requires your personal contact data to provide you with the best payment products and services for your business needs.

To do this, we collect your personal contact data through completed web forms on our website, by phone, email, or via social media, and we contact you via the data you provide to discuss your requested quotation.

There is no obligation to purchase from the salesperson who contacts you.

Under the EU General Data Protection Regulation (GDPR), there are six lawful grounds for processing your personal data. These are:

Consent – the individual has given clear consent for you to process their personal data for a specific purpose.
Contract – the processing is necessary for a contract you have with the individual or because they have asked you to take specific steps before entering into a contract.
Legal Obligation – the processing is necessary to comply with the law (not including contractual obligations).
Vital Interests – the processing is necessary to protect someone’s life.
Public Task – the processing is necessary for a task in the public interest or official functions, with a clear legal basis.
Legitimate Interests – the processing is necessary for legitimate interests or the legitimate interests of a third party unless overridden by the individual’s privacy rights.

For more details on the lawful basis for processing personal data, visit ico.org.uk.

WHAT DATA DO WE COLLECT ABOUT YOU, FOR WHAT PURPOSE, AND ON WHAT GROUND WE PROCESS IT
Personal data refers to any information capable of identifying an individual. It does not include anonymised data.

Prospect Data
via website form, contact form, emails, and or recorded calls

To connect you with our sales team

Communication Data
via website contact form, emails, social media and messaging or recorded calls

To communicate with youTo call and confirm your details
For Record Keeping
For the establishment, pursuance or defence of legal claims

Technical Data
via browsing activity on our website including IP address, browser details, length of visits, session activity, devices, page views and paths

To analyse your use of our website and other online servicesTo administer and protect our business and website
To deliver relevant website content and advertisements to you
To understand the effectiveness of our advertising

Marketing Data
via your set preferences for receiving marketing from us and our 3rd parties

To enable you to partake in our relevant promotions including competitions, prize draws and free give-awaysTo deliver relevant website content and advertisements to you
To deliver the latest relevant information, advice, guidance and offers

SENSITIVE DATA
We do not collect sensitive data such as details about your race, ethnicity, religious beliefs, sexual orientation, political opinions, or health. We also do not collect information about criminal convictions or offences.

We will only use your personal data for its original purpose or a reasonably compatible purpose. If we need to use your details for a different purpose, we will notify you and explain the legal grounds for processing.

We do not engage in automated decision-making or profiling.

HOW WE COLLECT YOUR PERSONAL DATA
When completing our Request-a-Quote form, we ask for contact details such as your name, business name, email, phone number, and postcode. We also gather details relevant to your service needs.

We may record and securely store telephone calls, and we collect personal data if you contact us via email, phone, or post.

We may use cookies and similar technologies to automatically collect data during your use of our website. See our Cookie Policy for further information.

MARKETING COMMUNICATIONS
Our lawful grounds for processing your personal data for marketing communications are either your consent or our legitimate interests (to grow our business).

We may send marketing communications if you have purchased from us, requested information, or agreed to receive such communications, and you have not opted out. For limited companies, we may send marketing emails without prior consent, but you can opt out at any time.

Before sharing your personal data with third parties for marketing, we will ask for your consent.

You can opt out of marketing communications by clicking the opt-out links on any marketing message or by emailing us at GDPR@PrimePayments.co.uk.

DISCLOSURES OF YOUR PERSONAL DATA
We may share your personal data with the following:

Companies in our group who provide services to us.
Service providers for IT and system administration.
Professional advisers (lawyers, auditors, etc.).
Government bodies requiring us to report processing activities.
Trusted partners providing relevant quotations.
Third parties in the event of a business transfer or merger.

We ensure that third parties respect the security of your personal data and process it according to our instructions.

INTERNATIONAL TRANSFERS
We may transfer your data outside the European Economic Area (EEA) to trusted partners or service providers. We ensure adequate safeguards are in place, such as EU-approved contractual clauses or certifications.

DATA SECURITY
We have implemented security measures to protect your personal data from unauthorized access, loss, or misuse. Only authorized employees and partners with a business need to know will have access to your personal data.

DATA RETENTION
We retain your personal data only as long as necessary to fulfil the purposes it was collected for, including meeting legal, accounting, or reporting requirements.

We may anonymize personal data for research or statistical purposes and use it indefinitely without further notice.

YOUR LEGAL RIGHTS
Under data protection laws, you have rights including the right to access, correct, erase, restrict, transfer, object to processing, or withdraw consent (if processing is based on consent).

To exercise these rights, please email us at GDPR@PrimePayments.co.uk.

You will not be charged to access your personal data or exercise your rights. However, we may charge a fee for excessive, repetitive, or unfounded requests.

We aim to respond within one month, but complex requests may take longer.

THIRD-PARTY LINKS
Our website may contain links to third-party sites. We are not responsible for their privacy policies. We recommend reviewing the privacy notices of any external sites you visit.

COOKIES
You can set your browser to refuse or alert you when websites use cookies. Disabling cookies may affect website functionality.

For more details, please review our Cookie Policy.

This policy was last updated on [Date]. We periodically review our policies to ensure compliance.

For questions, contact us at Contact@PrimePaymentSolutions.co.uk.